In the event of a complaint regarding our Share Dealing service, please write to:
The Compliance Officer
Jarvis Investment Management Ltd
78 Mount Ephraim
Kent, TN4 8BS
Or email firstname.lastname@example.org
When we receive your complaint we will log it in our register and try to resolve the matter straight away. If we are unable to do this, we will normally provide a written acknowledgement of your complaint within 3 business days of its receipt.
Once our investigations are complete, we will write to you with our final response. Unless we have been able to resolve the matter straight away, our final response will notify you of your right to refer your complaint to the Financial Ombudsman Service (FOS) if you remain dissatisfied - a copy if the FOS leaflet will also be included.
You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
You can also contact them online via their website at: http://www.financial-ombudsman.org.uk/consumer/complaints.htm
The European Commission provides an on-line dispute resolution (ODR) platform for goods and services bought online. This allows customers to submit their complaint through a central site and forwards it on to the right Alternative Dispute Resolution (ADR) scheme. For more information about ODR please visit http://ec.europa.eu/consumers/odr
The ADR scheme for both Jarvis and Chelsea Building Society is the Financial Ombudsman Service (FOS) and you can go to them directly as shown in the contact details above.